Reward points may be earned by joining our Smile Back rewards program
You must be logged into your account to earn points
Reward points can also be earned by shopping any of our Rockcastle retail locations. You must be a Smile Back rewards member to earn points on in store purchases. You must inform our associate at the time of purchase of your wish to have your transaction added to your account and must provide at least one or more of the following: either a customer number, a customer email address, a phone number and a valid picture id and grant permission for our associate to add your transaction to your transaction history on Smile Back rewards account.
Reward points are earned on product purchases only and points are not earned on delivery fees, service fees, taxes, and out of area or wire out orders and other fees.
Reward points are not earned on transactions that the member chooses to apply reward points to.
Reward points are earned on eligible products and eligible delivery and eligible pick up orders only
Reward points are earned on current purchases only.
Reward points are earned by members that are 18 years or older
Reward points can be discontinued at any time with out notice or cause for any reason at Rockcastle florist's discretion
Reward points are earned by the rewards member only, and past transactions do not apply
Reward points can be monitored at anytime and suspicious activity may cause suspension of a reward member without notice. Rockcastle at its sole discretion decides if activity is suspicious
Redeeming Smile Back Rewards points
Reward points have no cash value
Reward points can only be redeemed on online transactions at Rockcastleflorist.com even if some or are all of the rewards are earned on in store transactions
Reward points are redeemed at the current value of points located at Rockcastleflorist.com
Rockcastle Florist reserves the right to change the rewards payout at anytime
Reward points redeemed can not exceed the value of the product purchased
Reward points can only be applied towards eligible products and eligible product delivery areas.
On Rewards points earned you must wait at least 48 hours to be applied to a purchase
Rockcastle Florist reserves the right to limit the value of any discount rewarded on any single transaction to $100
Rockcastle Florist reserves the right to limit the rewards transactions to no more than one (1) per day or to limit the transactions entirely if fraud is suspected.
Rockcastle Florist reserves the right to not allow Reward Points to be used with any other coupons discounts or offers
Reward points and the program can be cancelled at any time with out notice
Rockcastle Florist reserves the right to charge a fee to be part of the smile back rewards program.
Members who are inactive for more than one (1) year maybe cancelled without notice
All members maybe cancelled without notice at anytime
Rockcastle Florist reserves the right to not allow reward points to be used is fraud is suspected.
Transferring Rewards Points
Reward points are non-transferrable
Rockcastle Florist reserves the right to make available the ability to transfer reward points earned to charitable organizations Rockcastle Florist recognizes and are listed on the Rockcastle Florist website
Rockcastle Florist reserves the right to make available the ability to transfer reward points